Your wallpaper questions, answered.

It is for businesses, creatives and brands that want to sell their own artwork as made-to-measure wallpaper. You run the store and customer relationship; Caspar manufactures and ships on your behalf. This B2B partnership is not a direct retail shop for private consumers.

No. Shopify lets you use the app and optional configurator. If you sell through Etsy, WooCommerce, Wix or without your own store, you can order directly as a business partner. We discuss automation outside Shopify case by case.

No. A single custom wallpaper can be produced, so you do not need inventory. Production and shipping are calculated for each order.

For Shopify, install the app and set up your first artwork, material and product. Before the first production order, we need your business details, including company name, contact, address and VAT ID, to set up the account and issue the advance invoice. Without Shopify, contact us with your project and intended products.

Yes. Material samples help you choose the surface and feel. A custom test print is useful for reviewing artwork and colour; we agree its scope and cost in advance. An on-screen preview is not a colour proof.

Print Wallpaper Pro connects product creation, artwork upload, material selection, preview and order transfer to our production. You publish the product in your store and set its retail price. Caspar handles production and shipping after confirmation and payment.

The app is free to install and, under the current offer, has no monthly base fee. Ordered production, shipping and any agreed extras are charged. The order confirmation or invoice contains the applicable amounts.

Install Print Wallpaper Pro from the Shopify App Store and follow the store setup. Then upload artwork, select material and size, check crop and print quality, and set your retail price. Test the product page and checkout before publishing.

The app creates wallpaper products in your store. Whether an existing product can be reused or connected depends on its variants and configuration. Check this in the app before changing a live product.

Yes. You select materials for your offer and set your retail price. This is separate from the production price. Check which materials the configurator exposes for each product and whether your pricing works at larger wall sizes.

The optional live configurator lets customers enter wall dimensions, choose a crop and select material. It previews panels and print quality. Your product page should still explain how to measure and show realistic example sizes.

The configurator supports size-based product configuration in Shopify. After checkout, order data is sent to Caspar. Production does not start merely because checkout is complete: our order confirmation, complete data, required approvals and payment are decisive.

The app prepares artwork for previews and product setup and can create room mockups. It helps check crop and resolution. This does not replace your approval of the artwork; consider a test print for text, fine detail or borderline resolution.

The price depends on the material, ordered size and production scope, among other factors. Shipping is additional. The app shows the basis for your product calculation; the order confirmation and invoice determine the final amounts. We can calculate a specific example from your dimensions.

There is no general public price list. As a partner, you see the production prices relevant to your product in the order flow or receive a quote. Tell us the material and example size if you want to compare options first.

Production is based on the required panels, material and ordered dimensions. The shop price and invoice can therefore differ from a simple width-times-height calculation. Check a sample in the app or ask us to confirm it before selling.

Normal file and crop checks are part of the order workflow. Extensive retouching, manual reconstruction, special upscaling or other extra work is charged only by prior agreement. Reuse of a prepared file for later orders depends on the artwork and requested formats.

Shipping is charged in addition to production and depends on weight and destination. See the current schedule and rules for extra costs in the partner terms. Agreed special packaging or extra services are itemised separately.

Under the current partner process, each order is invoiced in advance based on the confirmation and invoice. These show production, shipping and VAT. We clarify cross-border invoices or different payment requests for your business before the first order; see the partner terms.

The range includes Basic and Welltouch, robust, effect and more sustainable options, plus special materials such as Smooth200 and Peel & Stick. Availability can vary by product and app settings. See the material overview for surfaces, panel widths and current data sheets.

Basic is a versatile lightly textured nonwoven. Welltouch has a softer, velvety surface and wider panels; Welltouch+ adds greater scratch resistance. Vinyl is more robust and easier to clean. Choose based on the room, wear, appearance and required documentation.

Welltouch is often a good starting point for detailed photographic designs and a premium feel. Basic can suit living areas; for heavier wear, consider Welltouch+ or Vinyl. For children's rooms and public spaces, review surface, emissions, cleaning and installation requirements for the project.

Peel & Stick is the self-adhesive option; test adhesion on the actual substrate. Smooth200 is available for wet rooms. In showers, the complete wall system must be suitable and correctly installed—the wallpaper alone does not waterproof a wall. Outdoor uses require individual assessment.

Fire classification and environmental certificates vary by material, print and tested system. Do not apply a blanket B-s1,d0 claim to every product. Request the current data sheet and relevant evidence for your project. Welltouch ECO is an option when recycled fibres and indoor-air documentation matter.

Adhesive depends on the material and substrate. Vinyl and Smooth200 have special recommendations; Peel & Stick needs no paste. Always pass on the relevant installation instructions and current data sheet. All panels must be checked dry before hanging.

The app lists JPEG and TIFF. What matters is effective resolution at final print size, not just the source file's pixel count. The app helps with an initial quality check; ask us to review very large formats or fine detail separately.

Colour profile, scale and bleed depend on the artwork and intended panel layout. Keep important text and faces away from edges. Before preparing a large collection, ask us to confirm the exact file specification for your product; a screen preview is not colour-accurate proof.

The app shows the crop and print-quality indicators. We also check data needed for production during order processing. As the merchant, you remain responsible for artwork content, spelling, rights and your intended crop.

AI-generated and low-resolution images can be reviewed. Upscaling can reduce visible pixelation but cannot reliably restore true detail; AI artefacts or missing areas may need manual retouching. We explain feasibility before chargeable editing.

A test print on the intended material is the best basis for visual approval. If you need to match an existing colour, arrange a physical reference and the matching process with us in advance. Screens and older installed panels may look different from a new print.

You must hold the rights needed to reproduce and sell artwork, trademarks, depictions of people and other content as wallpaper. Caspar uses the file for previews, order fulfilment and production. Content that infringes third-party rights may be declined.

Yes. Wall width and height form the basis of the order. Allow suitable margin for uneven walls, ceilings and installation, and discuss unusual dimensions before ordering. The configurator helps customers enter sizes but cannot replace correct measurements.

Panel width depends on material. Artwork is divided into numbered panels designed to join when installed correctly. Current widths are in the material overview. A custom width is only possible within the material's technical limits.

Large designs are usually produced in multiple panels. A completely seamless surface depends on material and size and cannot be promised generally. Tell us the wall dimensions, preferred material and installation situation so we can suggest a realistic layout.

Repeat patterns are possible when the file tiles cleanly and the repeat size is defined. Offset repeats such as half-drop require artwork, offset and panel layout to be checked together. We confirm whether your exact repeat can be configured in the current app for your product.

Available samples follow the current range. An unprinted set shows texture, feel and base colour; special surfaces are best assessed physically. Tell us the intended use so we can suggest the relevant selection.

No. Standard material samples can be offered as part of partner advice. A sample using your artwork requires file preparation and a custom print; we agree size, branding and cost in advance.

Direct shipping and neutral presentation are generally part of our white-label cooperation. For custom sample shipments, we agree the address, insert, labelling and cost first. Legally required manufacturer and product information remains.

Check the artwork, crop, size, material and, where needed, a physical proof. A confirmed and paid order can enter production once all details and required approvals are complete. Keep a record of the approved version for later reorders.

We manufacture in the background and ship neutrally or with your agreed insert. Your brand and customer relationship remain central. Legally required manufacturer, identification and safety information must not be hidden or removed.

The app's insert designer supports a branded insert with your logo. Other inserts, installation notes or promotional material need prior agreement on size, content and workflow. Pass on the complete installation instructions unchanged.

The insert or header can be designed within the supported options. A particular height, custom box, your own shipping label or a different sender name is not a blanket standard feature; we review such requests individually. Mandatory information must remain visible.

Wallpaper is protected and packed to suit the quantity, then shipped to the supplied address. Parcel dimensions and weight depend on material, panel count and size. If you need packaging photos or specifications for your store, ask for details relevant to your product.

Normal production is expected to take 5–7 working days. This starts only after payment, printable artwork, measurements, material, delivery address and any required approvals are complete. Transit time is additional; a delivery date applies only if explicitly confirmed. See the partner terms.

We currently ship within Europe; shipping outside Europe is not offered at present. Cost depends on destination and rounded parcel weight and is added to production. The current Germany and Europe schedules are in the partner terms; the order confirmation gives the specific amount.

Yes. Caspar ships on the merchant's behalf to the supplied address, neutrally or with agreed branding. You remain the customer's seller and first contact. Check the address and shipping request before the order is confirmed.

We assess special requests before an order based on material, production capacity and destination. They are not guaranteed standard app services. Your own labels, carrier or collection need advance operational agreement.

We provide tracking where the carrier makes it available. Address changes are possible only while production or shipping preparation still allows them. Report corrections immediately with the order number; extra costs caused by an incorrect address may be charged to the merchant.

Lay out all panels dry and check completeness, order, artwork, colour, dimensions, joins and visible print or material defects. Do not cut or hang panels if a problem is visible. Pass the installation instructions to customers and installers.

Report the issue promptly with order number, description, overview photo and close-ups. For shipping damage, also photograph the parcel and packaging. Keep the affected goods until the case is resolved; stop installation when defects are visible.

For justified printing, material or production defects, the remedy carries no production cost. We review the evidence and, within the applicable legal framework, repair, replace or credit. Incorrect dimensions, unsuitable substrates or faulty installation are assessed differently; see the partner terms.

A single panel can often be reproduced technically. Colour and material appearance may differ from an earlier batch, however. For continuous surfaces, ordering the complete quantity together is preferable. We determine the quickest solution after reviewing the order number.

We do not voluntarily take back non-defective, custom-made wallpaper already produced under the B2B arrangement. Rights concerning defects remain. As the retailer, you must present the applicable consumer cancellation and information rules correctly in your store; see the partner terms.

The sales contract with the end customer is between you as merchant and your customer. Caspar manufactures and ships on your behalf. White label does not remove legal manufacturer, product or safety information that must be retained and displayed correctly online. See the partner terms.

VAT treatment depends on the businesses involved, their status, the route of the goods and the destination. We invoice VAT according to the specific order and verified business details. Have your tax adviser review chain transactions, small-business regimes and cross-border cases before the first sale.

Required information depends on product, material, sales country and your role as retailer. Caspar provides available product, manufacturer, safety and installation information; you must present it correctly in your offer. Check registration and EPR/packaging duties under your own brand for each market. We assume specific obligations only when expressly confirmed.

We use data needed for previews, production, shipping, support and complaints for those purposes. End-customer data is not used for Caspar's own advertising. As merchant, cover the transfer in your privacy notice; where Caspar acts as your processor, a data processing agreement is concluded. See the partner terms.

The public developer API currently provides read-only product, material, process and FAQ information; it does not accept orders or publish prices. For operational integration with another platform, XML, FTP or email, we discuss requirements individually. You can order directly as a partner without integration.

Check details at Shopify checkout and in the submitted order. Caspar may ask about incomplete or conflicting data. Artwork, dimensions, material or address can be changed only before production starts. Contact us immediately with the order number if anything is wrong.

Shopify shows order status in your store. Production and shipping updates depend on the order and available app integration. We provide tracking where the carrier supplies it; for a specific order, the order number is the fastest way to get help.

You can select material and product options within the app's supported settings. For special pricing, repeats, extra bleed rules, languages or design changes, we should test requirements against an example product. We do not promise a feature until it has been verified in your setup.